An AI General Manager
for Short-term rentals
Guest messaging, cleaning coordination, and turnover ops.
Short-term rental operators run a house that never closes: guests checking in at every hour, cleaners moving between turnovers, and a message thread that never stops. Concya is the operator layer that answers the guest, coordinates the cleaning, and keeps the calendar honest — from one chat.
Automate guest messaging and check-in · Coordinate cleaning and turnover schedules · Track maintenance requests in one place
The problem
Why it breaks without a GM
- Guest questions arrive at 11pm and expect an answer in minutes
- Cleaning coordination lives in texts between the owner and the crew
- Turnover gaps and late check-ins cost a full night of revenue
- The owner is the only person who knows the whole operation
How it works
One GM, from first contact to final outcome
Step 1
Guest messaging, automated
Check-in details, access codes, amenity questions, and checkout reminders are answered instantly with the property context the model keeps.
Step 2
Cleaning and turnover, coordinated
Turnover schedules, cleaning confirmations, and maintenance requests land in one thread — and follow up until done.
Step 3
Escalation with owner control
Damage, overstay, or an unhappy guest reaches the owner with full context and a suggested next step — approved in the same chat.
FAQ
Common questions
Which platforms does Concya work with for short-term rentals?
Concya answers calls and messages on your own numbers and channels — texts, iMessage, and WhatsApp — and keeps the operating context across check-in, housekeeping, and maintenance regardless of which listing platform you list on.
Can Concya handle multiple properties at once?
Yes. One Concya GM runs every property with its own context: each unit keeps its own memory, schedules, and guest history, while the operator manages them all from one thread.
Who approves high-impact actions?
The operator. Things like damage claims, refunds, or rebooking a guest stay behind explicit owner approval — Concya prepares the decision and you make the call.