Voice line
Answers guest calls, handles common questions, captures order intent, and escalates only the edge cases.
The General Manager
Your best GM, every shift.
Concya learns how the best general manager in your house works, then takes the repeatable work off the floor: calls, texts, vendors, coverage, guest recovery, and the approvals that actually matter.
One operator, every channel
Runs the house from chat.
Calls, texts, vendor follow-up, and shift coverage all flow through the same Operator memory. Concya normalizes the context, surfaces what needs approval, and writes the shift note.
What the GM handles
Every capability below ships in Operator today. None replace the manager — they keep the manager out of the loop on work that doesn't need them.
Message channels
Texts, iMessage, WhatsApp, and DMs collapse into one operator flow with the same house rules.
Coverage planning
No-shows, late shifts, and overtime approvals get tracked as operational decisions instead of scattered texts.
Vendor dispatch
Concya finds the right vendor, prepares the call, and keeps the manager in the loop on approval points.
Guest recovery
Lost items, callbacks, bad handoffs, and service misses become recoverable moments with context attached.
House memory
Every call, message, rule, and resolution strengthens the operating layer for the next shift.
One operator, every system
Run the house with Concya.
Square, Gmail, and Outlook are live today. The rest of the restaurant stack is already wired into Operator.