Multi-channel messaging
Guests reach you on texts, WhatsApp, iMessage, and DMs. Guest AI handles every channel with the same house memory.
Guest AI
Your guests text. Guest AI answers.
Concya Guest AI handles guest messages and calls across every channel — resolving requests, answering questions, and keeping context across every shift.
What it handles
Every guest message, resolved.
Guest AI manages the inbound guest communication that keeps managers buried — so your team can focus on the floor, not the phone.
Voice calls
Inbound calls are answered instantly. Common questions are handled on the spot; edge cases reach the manager with full context.
Multilingual support
Guest AI communicates in the language they write in — no manual translation, no language toggle, no dropped threads.
24/7 availability
Late-night check-ins, early-morning requests, and weekend inquiries get the same response quality at 3 AM as at 3 PM.
Guest recovery
Complaints, lost items, and service misses are tracked with context until resolution — nothing falls through the cracks.
Instant setup
Connect your existing phone number and messaging channels. Guest AI is live in minutes, not months.
How it works
From first text to resolved request.
- Guest sends a text, call, or message on any channel.
- Guest AI recognizes intent and resolves common requests instantly.
- Complex situations escalate to your team with full context.
FAQ
Common questions
What channels does Guest AI operate on?
Guest AI handles texts, WhatsApp, iMessage, and DMs — all following the same house rules and operating memory. The channel changes; the context does not.
Does Guest AI replace our front desk staff?
No. Guest AI handles the repeatable guest interactions — FAQs, confirmations, simple requests — so your team can focus on high-touch service moments that matter.
Can Guests speak in different languages?
Yes. Guest AI automatically detects the guest's language and responds fluently. No manual translation or language toggling required.
What happens when a request needs human attention?
Guest AI escalates to the right person with full context — the guest's history, the conversation so far, and the recommended resolution. No information is lost in the handoff.
How quickly can we get started?
Connect your existing phone number and messaging channels. Guest AI is live in minutes with no hardware or software changes required.
Let Guest AI handle the messages.
Your guests already text. Guest AI makes sure every message gets a fast, accurate response — 24/7.