Calls and texts answered around the clock
Voice answers the property line; the chat engine handles texts. A midnight arrival question gets the same answer as a noon one.
Concya for Short-Term Rentals
The AI Short-Term Rental Manager.
Concya answers the arrival-day calls, reads your PMS for who lands and which units aren't ready, and chases vendors - one calm layer across every unit, waiting for your YES.
Arrival-day calls answeredUnit status from the live PMSVendor calls wait for your YES
Concya
Concierge · now
What arrives today?
Three arrivals: 2A at 2pm, 4B at 3pm, the loft at 4. One flag - 4B is still dirty. I can dispatch the usual cleaner for 1pm and hold the early check-in - approve?
approved
Done - cleaner confirmed for 1pm, check-in held at 3pm. I'll text you the moment 4B flips to ready.
PMS connection
Works inside the PMS you already run.
Concya reads the system of record - arrivals, departures, in-house guests, unit status, tasks, VIP notes - normalized into one snapshot across every vendor. There is no self-serve connect for property yet; we connect it with you.
- ApaleoHotel PMS + channel managerLive
- CloudBedsHotel PMS + booking engineLive
- MewsConnector API - arrivals, rooms, tasksLive
- Beds24PMS + channel manager - bookings, calendar, alertsLive
- HostawayVacation rental PMS + channel managerLive
- HostifyVacation rental PMS + channel managerLive
- LodgifyVacation rental PMS + channel managerLive
- XentraVacation-rental PMS - bookings, check-ins, ratesLive
Adapter built - connection opens with us
- GuestyRoadmap
- HostfullyRoadmap
- HospitableRoadmap
- OwnerRezRoadmap
- ReslyRoadmap
- SmilyRoadmap
- CiiRUSRoadmap
- HomheroRoadmap
- RMSRoadmap
- TrackRoadmap
What it handles
The whole floor, in one layer.
The channel manager keeps the bookings. Concya runs the work around them - the calls, the units, the vendors, the people.
Live PMS context
“Who arrives today?” “Which units aren’t ready?” - answered from the connected PMS: arrivals, departures, in-house guests, unit status, tasks, VIP notes.
Morning Property Opening Brief
A daily email before the first arrival: arrivals and departures, dirty or blocked units, staffing flags, open incidents, pending approvals, and the biggest risk tomorrow.
Vendor coordination, approval-gated
Text “the sink in 2A is leaking.” Concya finds vendors, you reply YES, then it calls, collects quotes, and tracks the job to done.
Staff scheduling and texting
Housekeepers and the front desk on one roster. Coverage gaps get chased by text; broadcasts and schedule changes stage for your approval.
Portfolio roll-up
property_group or mixed_group - one layer across every unit. Broadcast to just the property managers or the whole portfolio.
How it works
First call to Go Live.
Tell us about your units.
Vacation rental, serviced apartment, or holiday park - onboarding infers the kind and seeds a property profile with Units and Common Areas, so a facilities incident has a target from day one.
We connect your PMS with you.
The connection is assisted for property operators today - we set it up together. Concya reads arrivals, departures, unit status, and tasks; it does not write to your PMS.
Set approvals and escalation.
Decide what your Concierge handles alone - answering calls, reading the PMS, drafting work - and what waits in the approvals ledger for your YES.
Go live on calls and texts.
Your property line gets answered and your house number starts texting. The first Opening Brief lands the next morning, before the first arrival.
House memory
The house remembers.
Every stay, turn, and vendor visit teaches the Concierge once - it never asks the same question twice.
- Guest preferences, unit quirks, and vendor history live in one house memory
- Your approval rules are part of it - what Concya does alone, what waits for a YES
- Approvals, vendors, and unit notes carry over between stays
Concya
Concierge · now
For the Miller stay, use the usual cleaner.
Booked Ana's team - same crew as the last three turns at that unit. Same rate, same lockbox notes.
good
Confirmed for Friday after checkout. I have it on the turn list with the rest.
Who it's for
Every kind of property operator.
One bookable unit is one venue. Your portfolio is a property group. A mixed operator runs rentals beside restaurants or hotels under the same Concierge.
Short-term rentalsServiced apartmentsHoliday parksMixed portfolios
On the record
Facts, not forecasts.
18
PMS adapters
One canonical snapshot across vendor vocabularies.
8
Live PMS connections
Connected with you during onboarding.
24/7
Coverage
Calls and texts answered around the clock.
$500
Per location /mo
Plus the group membership - see pricing.
Pricing
Per location, not per unit.
Concya
Every feature includedThe autonomous concierge - every feature, every location, one bill.
$1,500/mo · first location
$1,000/mo group membership + $500/mo per location. Each additional location: $500/mo.
What a property operator uses most
- Calls and texts answered 24/7
- PMS read access - arrivals, unit status, tasks
- Morning Property Opening Brief
- Vendor calls with the approval gate
- Staff scheduling and texting
- Portfolio roll-up for groups
FAQ
Common questions
Which PMS systems do you connect to?
Eight are live today - Hostaway, Hostify, Lodgify, Xentra, Beds24, CloudBeds, Mews, and Apaleo. Ten more adapters are built and on the roadmap - Guesty, Hostfully, Hospitable, OwnerRez, Smily, CiiRUS, Homhero, Track, Resly, and RMS. For property operators the connection is assisted: we connect it with you during onboarding.
Does Concya talk to my guests?
It answers the property line and your texts. Guest-facing replies follow your house rules - check-in times, parking, early arrivals. Anything sensitive or off-script escalates to you with the full thread.
What can it do without asking me?
Read the PMS, answer calls and texts, and draft work. Anything that spends money, calls a vendor, messages staff, or changes a schedule waits in the approvals ledger for your YES.
Is there a property dashboard?
Property operators run the same Concya control layer as every other venue today, and portfolios roll up through property groups. A dedicated property dashboard is on the roadmap - we do not sell it as shipped.
Can it handle a mixed portfolio?
Yes. A mixed group runs rentals beside restaurants or hotels under one playbook - broadcasts can hit just the property managers or the whole portfolio.
Run the portfolio from chat.
One text starts it - arrival-day calls answered, units tracked from the PMS, vendors dispatched on your YES.