Help Center
How can we help?
Welcome to the Concya Help Center. Browse the topics below for guidance on getting the most out of Concya, or reach out to our support team and we'll get you sorted.
Support topics
Quick orientation to the areas operators ask about most.
Getting Started
Setting up your venue, claiming your handle, and activating your first Concya line.
Manager AI Chat
Using the Agentic GM to answer calls, handle texts, and coordinate work across the floor.
Team & Scheduling
Managing staff, finding shift coverage, and keeping your schedule in sync.
Stock & ordering
Tracking stock, logging 86s, and keeping counts current across locations.
Inbox & Messages
Reading and responding to guest messages, employee texts, and vendor threads.
Billing & Plans
Understanding Core and Autopilot tiers, invoices, and managing your subscription.
Contact Support
Can't find what you need? Our team is here to help.
Email: support@concya.com
Response time: We typically reply within one business day.
When you write in, include your venue name and a short description of what you were trying to do. Screenshots help us reproduce the issue faster.
Frequently asked
- How do I activate my Concya line? Complete onboarding in the app, then add a voice in Manager AI Chat settings.
- How do I add or remove staff? Manage your team under Team & Scheduling in the app.
- How do I change my plan? Plan changes are handled under Billing & Plans, or email support@concya.com.