Voice demand
Concya answers guest calls, handles common questions, captures order intent, and escalates only the edge cases.
Features
Your house, handled.
Concya handles the repeatable work around service: calls, texts, vendors, shift coverage, guest recovery, and the manager approvals that actually matter.
Live features
The work Concya takes off the floor.
These capabilities ship in Operator today. They keep managers focused on guests while Concya handles the repeatable work around service.
Message channels
Texts, iMessage, WhatsApp, and DMs follow the same house rules and operating memory.
Coverage planning
No-shows, late shifts, and overtime approvals become clear operational decisions instead of scattered texts.
Vendor dispatch
Concya finds the right vendor, prepares the call, and keeps the manager in the loop when approval matters.
Guest recovery
Lost items, callbacks, bad handoffs, and service misses keep their context until the resolution is closed.
House memory
Every call, message, rule, and resolution strengthens the operating layer for the next shift.
How it routes
One operating layer, every channel.
- Concya keeps the shift context in one place.
- Concya asks for approval only when the decision needs you.
- Concya writes the action and evidence back into house memory.
Operator memory Live
- CallsAnswer and route
- TextsKeep context
- VendorsClose the loop
- CoverageFind the next person
- CallbacksNever lose the thread
- RecoveryResolve with evidence
FAQ
Common questions
Which channels does Concya operate on?
Calls, texts, iMessage, WhatsApp, and DMs — all following the same house rules and operating memory. The channel changes; the context does not.
Does Concya need new hardware or software?
No. Concya sits on top of the stack you already run — your phone numbers, POS, reservation tools, and messaging channels — and connects to systems like Square, Gmail, and Outlook today.
How do approvals work for high-impact actions?
High-impact actions — overtime approvals, vendor spend, recovery promises — stay behind explicit owner approval. Concya prepares the decision with full context; you make the call.
What happens after hours?
Concya keeps running. Calls are answered, messages are handled, and coverage and vendor issues are tracked with the same house memory — emergencies reach the on-call manager with context.
How is this different from a chatbot?
A chatbot answers questions. Concya resolves situations: it answers the call, finds the coverage, dispatches the vendor, follows through on recovery, and remembers everything for the next shift.
Run the house with Concya.
Square, Gmail, and Outlook are live today. The rest of the restaurants stack is already wired into Operator.