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The General ManagerAutonomous GM for hospitalityGuest AIAI guest messaging and supportA.R.OAI Recommendation Optimizationsit.fyiGuest storefront and QR menusRestaurantsHotelsHotel GroupsShort-Term RentalsIntegrationsBlogCustomersCompanyChangelogPricingDocs
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Documentation

Run Concya with less mystery.

A practical guide for operators first, with a developer path for teams wiring Concya into the rest of the house.

Open the app

Talk to support

Start here

The first service-day loop.

Open the house, see what is moving, and give the manager a clear way to act.

Operator quick start

Three useful moves before service gets loud.

  1. 01

    Open the house

    Sign in at concya.com, choose your venue, and keep Home open during service.

  2. 02

    Check the live queue

    Use Home for calls, captured orders, and revenue. Open Orders for fulfillment.

  3. 03

    Text the manager

    Pair your phone in Notifications, then use Concya Operator for status checks and confirmed actions.

Notifications setup

Open the bell in the dashboard, generate a text code, send it to the Concya Operator number, then manage quiet hours and owner routing from Settings.

Open dashboard

Inside the house

Dashboard basics.

Know where the operating picture lives before you need to make a decision.

Home

Daily metrics, open queue, call traffic, and order traffic.

Orders

Pickup orders, status changes, guest details, and source-specific order history.

Skills

Turn on operational capabilities like Reserve, Auto Order, Guest Book, and QR.

Manager

Ask the AI GM for house status, menu work, operations help, and approved actions.

Manager / Skills

Conversation on top, operations underneath.

Skills are operational modules. Manager is the conversation layer that coordinates them, summarizes what happened, and prepares approved changes.

  • Ask for house status in plain language.
  • Turn on the operational skills your team needs.
  • Approve the changes that need a manager.
ManagerConversation
ReserveReservations
Auto OrderFulfillment
Guest BookGuest memory
QRHouse access

Developer / API

Connect the rest of the house.

Use the path that matches the work: integrations, operational health, or direct support from the Concya team.

Voice engine

Connect POS, messaging, payroll, and the rest of your hospitality stack.

Open

Webhook health

Operational checks for inbound messaging, queues, and background jobs.

Open

Support

Need a channel, integration, or account fixed? Reach the Concya team.

Open
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Concya is an autonomous general manager for restaurants​ and hotels. It connects to your POS, PMS, reservations, and delivery apps so your team can focus on guests instead of tabs. Operators stay in control — Concya only acts within the permissions you set. Built in New York, built for operators.

© 2025-2026 Concya, Inc.