An AI General Manager
for Restaurant groups
One playbook across every restaurant.
Restaurant groups sell the same standard across every location, but every location runs its own chaos. Concya gives each restaurant the same GM standard — answering, coverage, vendors, recovery — and gives the group one playbook, one roll-up, and none of the drift.
Enforce one playbook across all locations · Roll up performance in one control layer · Keep brand tone consistent everywhere
The problem
Why it breaks without a GM
- Quality of service varies by who answered the phone that night
- Regional managers chase status across location group chats
- Coverage and vendor problems repeat differently at every store
- Owner reporting means screenshots and spreadsheets
How it works
One GM, from first contact to final outcome
Step 1
One playbook, every location
The group standard — tone, approvals, escalation, recovery limits — runs identically across every restaurant in the group.
Step 2
Roll-up reporting, automatic
Calls, reservations, coverage gaps, and recovery outcomes roll up per location, per region, or across the group.
Step 3
Local control, group oversight
Each GM keeps its location’s quirks and vendors; the group keeps the approvals, the analytics, and the brand.
FAQ
Common questions
Can each location customize its own Concya?
Yes. The group playbook is the baseline — each location adds its own vendors, local policies, and menu quirks without breaking the roll-up.
How do group approvals work across locations?
You set rules once: what each general manager can approve at the location, and what escalates to regional or group leadership — always with full context attached.
Does Concya work with our POS across all locations?
Concya connects to the POS and tools your group already runs — Square is a live connection path today — and reads menu, order, and invoice context from them at every location.