We are raising our pre-seed

The thesis

Hospitality runs on people, but the people run on a thousand small decisions that never make it into software. The manager's job is to fuse what the POS, the schedule, the reservation book, and the group chat are each half-telling them — and then act before service breaks.

We are building Concya to be the operator layer that does that fusion: an autonomous general manager that answers calls, texts, vendors, coverage, guest recovery, and house memory from one calm thread. The operator stays in control; Concya runs the house.

We have watched enough operators run three apps between services to believe the market is ready. Hospitality is one of the last industries where the "system of record" is the manager's head.

What we are building

• Voice and messaging that answer guests with full house context, and escalate only the edge cases.

• Vendor dispatch that finds the right person, calls them, and tracks the repair to done.

• Shift coverage that finds the next body and handles overtime approvals before service starts.

• Guest recovery that remembers the promise and follows through until the outcome is closed.

• House memory: every interaction strengthens the next shift, so the night manager inherits the morning's context.

• Owner approval on high-impact actions. Concya reduces the manual work without removing control from the house.

The market

Restaurants and hotels spend billions a year on labor management, reservations, and point-of-sale — and almost nothing on the layer that actually runs the house. Voice AI proved operators will pay for one solved call: answering the phone. Our bet is that the same operator will pay far more for the agent that answers the phone and then does something about what the caller wanted.

Early usage is already concrete: 1,000+ calls answered, 50,000+ guest messages handled, 99.9% uptime, on a live product running in real venues — from a 40-seat Brooklyn restaurant to a 12-property hotel group to a 30-unit short-term rental operator.

What we believe

• The operator is the most important person in the venue. Software's job is to serve them, not replace them.

• The house, not the app, is the unit of software. Tools that make the manager the integrator are dead ends.

• A GM that runs one house can run any house. Start with hospitality, because the pain is sharpest and the houses are stickiest — then let the same manager run every service business on earth.

If this sounds like a team you want in your portfolio, we would love to talk.